John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Feb 13, 2013
This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in multi-process finance & accounting outsourcing (MP FAO) services. Wipro is one of a number of F&A Outsourcing services companies analyzed as part of NelsonHall's MP FAO industry analysis.
Headquartered at Bangalore, India, Wipro is a $6.2bn IT services and BPO provider, employing ~138,000 staff and supporting clients in 54 countrie
NelsonHall's multi-process F&A BPO (MP FAO) Vendor Assessment for Wipro is a comprehensive assessment of Wipro's MP FAO offerings and capabilities designed for:
The profile provides a comprehensive and objective analysis of Wirpo's MP FAO offerings, capabilities, and market and financial strength, including:
Wipro has been offering F&A Outsourcing services since 2002, starting with smaller accounts and a heavy emphasis on collections. It has since expanded its portfolio to include P2P and R2R offerings. Its longest multi-process F&A BPO (MP FAO) relationship to date, with a U.S. semiconductor manufacturer, spans eight years.
Despite a lack of major new wins in the past twelve months, Wipro retains a significant nucleus of MP FAO clients on which it can build - including Sears which renewed its MP FAO contract in Q3 FY 2013 - and an IT services heritage that positions it for F&A BPO transformation opportunities with a significant technology component.
