featured posts:
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Buy Rather than Build Continues to be a Key Theme in Insurance BPO in EMEA
Aug 01, 2014, by NelsonHall AnalystBe it in support of healthcare, the London market or consulting capabilities, the U.K. insurance BPO market is seeing a lot of acquisitive action from four major players who have already made significant acquisitions in the H1 2014. Starting with two of the most acquisitive vendors in insurance BPO: Innovation Group and Quindell continue to build operational scale Earlier this month, A[...]
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Aligning Cost to Performance: How Digital Transformation is Nurturing the Insurance Industry
May 14, 2014, by NelsonHall AnalystBlonde hair, blue eyes, fair skin – we know about our physical make up... what about our digital make up? What does our Code Halo say about us? And more importantly – who does it say it to? How is this “changing the rules”? Yesterday, Cognizant launched its book: Code Halos, which looks at the way in which our digital composition is changing the way industries operate. T[...]
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Genpact's Acquisition of Pharmalink: The Right Space at the Right Time
May 02, 2014, by NelsonHall AnalystGenpact’s acquisition of Pharmalink expands its capability to offer an increasingly important range of life sciences regulatory services, especially for the pharmaceutical majors. Pharmalink, a small but global player in this niche space, has established important relationships with several of the largest pharmaceutical companies since its inception around 15 years ago.&n[...]
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EXL Acquires Blue Slate Solutions to Enhance Business Process Analytics in the Healthcare Payer Sector
Jul 20, 2014, by NelsonHall AnalystEXL recently announced the acquisition of Albany, NY-based Blue Slate Solutions. Blue Slate, founded in 2000 by CEO Rick Barnett, has from its inception focused on data driven business consulting and services. Today, with a staff of 35, it focuses on developing simplified data models and business processes for health insurers (~85% of its business, including large insurers and Medicare contractors[...]
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Virtual Operations Sees Take Up of RPA in Healthcare, Financial Services and BPO
Jun 19, 2014, by NelsonHall AnalystNelsonHall recently spoke with management from Virtual Operations, a privately held Dallas, TX-based provider of consulting, implementation and technical services around robotic process automation (RPA). The company was founded in 2012 by Dan Hudson and Matt Smith who had previously worked together at OnTarget Partners and other ventures. We asked them about the growth that they a[...]
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Complimentary Demand: The Blossoming Role of LPO in Risk Management
Apr 25, 2014, by NelsonHall AnalystLast week, MphasiS announced the launch of its next generation Governance, Risk and Compliance (GRS) service, in partnership with legal process outsourcing (LPO) provider Mindcrest, to its North American BFSI client base. Services within the scope of the offering include: Contract remediation Document review Consent order fulfillment Corporate compliance research. MphasiS will [...]
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Complimentary Demand: The Blossoming Role of LPO in Risk Management
Apr 25, 2014, by NelsonHall AnalystLast week, MphasiS announced the launch of its next generation Governance, Risk and Compliance (GRS) service, in partnership with legal process outsourcing (LPO) provider Mindcrest, to its North American BFSI client base. Services within the scope of the offering include: Contract remediation Document review Consent order fulfillment Corporate compliance research. MphasiS will [...]
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Serco Partners With Bromley Healthcare to Improve and Grow Healthcare Business
Jan 20, 2014, by NelsonHall AnalystSerco has announced a partnership agreement with Bromley Healthcare, an employee-owned social enterprise, to work together in the community healthcare market. Initially the partners will work together to improve quality of community healthcare in Suffolk, with Bromley Healthcare acting in an advisory capacity and supporting clinical leaders. In the long term, they intend to join forces to bid f[...]