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Contracts Database

for Healthcare & Insurance BPS

Track the pattern of service adoption by monitoring Healthcare & Insurance BPS contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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in Healthcare & Insurance BPS

Find here the NelsonHall Research related to within the Healthcare & Insurance BPS program

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Published reports:

published reports related to within the Healthcare & Insurance BPS program

  • Accenture - Healthcare Payer BPS

    Mar 04, 2019 | Vendor Analysis by Sven Lohse

    Branded "Accenture Intelligent Operations", Accenture offers payer (and provider) customers BPS services. Healthcare payer BPS capabilities lie within Accenture's Health and Public Services business unit. [...]
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  • Infosys - Healthcare Payer BPS

    Mar 04, 2019 | Vendor Analysis by Sven Lohse

    For healthcare payer BPS, Infosys is almost entirely focused on serving commercial health plans in the U.S. NelsonHall estimates that Infosys serves at least seven commercial health plans. NelsonHall estimates that Infosys healthcare BPS clients (payer and provider) generate less than 5% of Infosys revenue from service lines cross IT and BPS. In [...]
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  • NTT Data - Healthcare Payer BPS

    Mar 04, 2019 | Vendor Analysis by Sven Lohse

    NTT DATA’s corporate restructuring does not appear to be disruptive to its health plan BPS business, which is operating with independence and with confidence.  Since 2015, when it acquired Dell Services’ 47 health plan clients, NTT DATA has increased the number of health plan clients by 15 accounts (approximately half are BPS clien [...]
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  • Optum - Healthcare Payer BPS

    Mar 04, 2019 | Vendor Analysis by Sven Lohse

    As Optum exceeds $100bn in revenue its growth has slowed from the torrid, double-digit rate of its early years. Priority has shifted toward integration of its product and service offerings from the many components of its growth over the past two decades for different functions of the healthcare ecosystem). Priority continues to be on growth beyond [...]
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  • Cognizant - Healthcare Payer BPS

    Mar 01, 2019 | Vendor Analysis by Sven Lohse

    Only a small proportion of U.S. payers fail to do business with Cognizant. Among the top 10 U.S. commercial payers, Cognizant has penetrated every one. Cognizant works with 80% of Blue Cross Blue Shield plans. At the top of the market, therefore, Cognizant's objective is to cross-sell service lines, and where it already has a BPS presence, to e [...]
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Discover the benefits of the Healthcare & Insurance Sourcing program

NelsonHall's Healthcare & Insurance Sourcing program supports you in enhancing your organization's sourcing performance. It will help you to:

  • Analyze how healthcare or insurance-specific process outsourcing can be applied to your organization
  • Assess the scope of healthcare and insurance processes that can be outsourced and why
  • Quantify the benefits and risks associated with outsourcing processes within your healthcare or insurance-specific functions
  • Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
  • Learn from the experience of other organizations in your sector that have already outsourced elements of their healthcare or insurance processes
  • Keep abreast of changing delivery approaches within outsourcing of healthcare or insurance-specific processes.


It also provides expert support to healthcare and insurance process outsourcing vendors, specifically business development and marketing personnel, helping them to:

  • Increase bid success through improved positioning of proposals against client requirements
  • Maintain the competitiveness of current service offerings
  • Identify emerging requirements and service opportunities
  • Track key developments within the healthcare and insurance marketplaces, including contract awards and new service announcements
  • Understand the strategies and capabilities of potential bid partners through access to detailed healthcare and insurance process outsourcing vendor assessments.
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