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Track the pattern of service adoption by monitoring Application Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Next-Gen Salesforce Services

Market Analysis

by Dominique Raviart

published on Sep 29, 2022

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Report Overview:

NelsonHall's market analysis of next-gen salesforce services and industry trends consists of 88 pages.

Who is this Report for:

NelsonHall’s Next-Gen Salesforce Services report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within the IT services market 
  • Vendor marketing, sales, and business managers developing strategies to target IT service opportunities
  • Financial analysts and investors specializing in the IT services sector, including digital services.

Scope of this Report:

The report analyzes the worldwide market for Salesforce services and addresses the following questions:

  • What is the current and future market for Salesforce services?
  • What are the client segments for Salesforce services, and what are their characteristics? What are the drivers, benefits, and inhibitors for each segment?
  • What is the Salesforce services market’s size and growth by client segment, geography, service line, activity, and sector?
  • How did spending grow in 2021-22, and how will it increase in the next five years?
  • How is the market organized? Who are the main vendors? How can they be assessed and compared? What are vendors’ challenges and critical success factors by market segment?
  • What are the offerings in the market?
  • How will Salesforce services evolve over the next three years?

Key Findings & Highlights:

The evolution of the Salesforce service market is a remarkable success story. Its expansion is closely linked with the success of Salesforce’s Cloud and software products, which have become a standard among front-office applications. Salesforce is growing very quickly and has done so despite the COVID-19 pandemic. Clients continue to deploy Salesforce across products.

Demand for Sales, Service, and Experience Cloud remains significant but is slowing down. New products (e.g., Marketing, Commerce, Revenue Cloud, MuleSoft, quote-to-cash, the vertical Clouds, and Vlocity) will drive adoption. Demand for Tableau and Slack will remain anecdotal.

As a result of massive Salesforce adoption, the service ecosystem is booming, led by implementation services. Salesforce projects are digital transformation projects. They require traditional process re-engineering, change management, and new business model and UX consulting services.

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Salesforce Services 2022

published 2022-09-20 | Project by Dominique Raviart

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Experience Cloud Services, Field Services, Commerce Cloud Services, Marketing Cloud Services, Revenue Cloud Services, MuleSoft Services, and Vlocity Services. Vendors evaluated for this NEAT are: Accenture, Apexon (formerly Infostretch), Capgemini, CGI, Coforge, Cognizant, Deloitte Consulting, EPAM Systems, Grazitti Interactive, IBM, Infosys, Mindtree, NTT DATA, Persistent, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].
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