Vendor Analysis
published on May 24, 2013
Report Overview:
This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in Data Center Outsourcing services. Serco is one of a number of BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's Vendor Assessment of Wipro's "Data Center Outsourcing Services" provides a comprehensive view of the company's offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of data center outsourcing services and identifying vendor suitability
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Wipro's data center outsourcing offerings, capabilities, and market and financial strength, including:
- Identification of the company's service-specific strategy, emphases and new developments
- Service-specific revenue estimates
- Analysis of the company's offerings and key service components
- Analysis of the company's approach to, and locations for, service delivery
- Analysis of the company's strengths, weaknesses and outlook.
Key Findings & Highlights:
Wipro focuses on the provision of industrialized low-cost data center services that are delivered remotely. Tools used for standardizing and industrialization include common ticketing software, monitoring software, network selfhealing tools and support-desk software. Wipro global command centers (GCCs) provide hubs for remote infrastructure management (RIM) services where requirements such as data center security, technical call handling and disaster recovery are handled. Wipro also operates a number of centers of excellence (CoE) where employees provide technology-specific services. The CoEs specialize in infrastructure technology such as LAN, and computing platforms such as Unix, Wintel, and IBM mainframes.
Having significantly boosted its data center capabilities with the acquisition of Infocrossing in 2007 for ~$600m, Wipro is looking to grow its data center outsourcing business further by targeting clients that require major transformation and restructuring of legacy data centers.
With adoption of cloud computing on the rise, IaaS will play a key role in Wipro's service line expansion and growth. It intends to use cloud-based services, such as its iStructure IaaS platform, to offer potential clients legacy modernization and service cost reduction.