Vendor Analysis
published on Mar 21, 2016
Report Overview:
The Minacs Group, Inc. (Minacs) is a privately held outsourcing company headquartered in Toronto (Oshawa), Canada with additional headquarters in (Farmington Hills) Detroit, U.S. and Bangalore, India.
Who is this Report for:
NelsonHall’s Customer Management Services (CMS) profile on Minacs is a comprehensive assessment of Minacs’ offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Minacs’ CMS offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
In 2014, an investor group led by CX Partners (CXP) and Capital Square Partners (CSP), a Singapore based investment holding company, acquired Minacs for ~$260m.
Minacs has 35 delivery centers in ten countries, with ~ 15k seats and ~21k employees, and supports 41 languages.
It offers customer management services in:
- Customer care
- Technical support
- Marketing optimization
- Telematics support.