Vendor Analysis
published on Mar 16, 2021
Report Overview:
This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in Social Media Customer Experience Services
Who is this Report for:
NelsonHall’s Social Media CX Services profile on Webhelp is a comprehensive assessment of Webhelp’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Webhelp’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Webhelp aims to address the challenges through CX program designs with automation at the center. It is looking to address marketing departments' operational and administrative requirements for digital back-office services covering content production, publication, and digital assets management. Its one-to-one customer care and account management focus on messengers, expecting the support volumes to shift.