DEBUG: PAGE=domain, TITLE=Cloud & Server Management,ID=1429,TEMPLATE=subprogram
toggle expanded view
programcode = ITSCLO
programid = 148
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Cloud & Server Management:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Cloud & Server Management

Track the pattern of service adoption by monitoring Cloud & Server Management contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

WNS- Customer Experience Operations Transformation

Vendor Analysis

by Ivan Kotzev

published on Jan 05, 2022

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Customer Experience Operations Transformation

Who is this Report for:

NelsonHall’s CX Operations Transformation profile on WNS is a comprehensive assessment of WNS’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of WNS’ CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

WNS is refocusing on revenues generated from digital brands and services, with most new clients utilizing one or two of the EXPIRIUS offerings at a corporate level. Since the launch of the EXPIRIUS suite in 2020, WNS created eight microservices that can be used as separate modules supported by integrated domain, digital, and analytics pillars.

Login to get full access:

close