Vendor Analysis
published on Feb 21, 2023
Report Overview:
This NelsonHall assessment analyzes Getronics’ offerings and capabilities in cognitive and self-healing IT infrastructure management services
Who is this Report for:
NelsonHall’s cognitive & self-healing IT infrastructure management services profile on Getronics is a comprehensive assessment of Getronics’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of digital services and cognitive & self-healing IT infrastructure management services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Getronics’ cognitive & self-healing IT infrastructure management services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Across IT infrastructure management services, Getronics provides several capabilities supporting cognitive IT, automation, and self-healing. These are predominantly workplace support solutions, a mix of IP and third-party tools available in modular components or as part of managed services, which include:
- OptiShield
- Cognitive Services
- Customer Experience.
Buyers should note the sample use cases identified in the report, which leverage Getronics' partnership with OneReach.ai:
- Fraud protection: proactive customer engagement to help against credit card fraud
- Breakdown assistance: roadside assistance call deflection
- Patient triage: voice patient triage and appointment setting
- HR: conversational AI to effectively engage employees, driving EX and employee retention.