Vendor Analysis
published on Nov 18, 2024
Report Overview:
This NelsonHall assessment analyzes Kyndryl's offerings and capabilities in cognitive and self-healing IT infrastructure management services
Who is this Report for:
NelsonHall’s cognitive & self-healing IT infrastructure management services profile on Kyndryl is a comprehensive assessment of Kyndryl’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of digital services and cognitive & self-healing IT infrastructure management services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Kyndryl’s cognitive & self-healing IT infrastructure management services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Kyndryl sees several business challenges across modern and hybrid IT operations, including managing the increasing complexity of modern IT environments. It utilizes AIOps to proactively identify issues and identify opportunities for improvement in clients' end-to-end business application environments. Another key area is increasing incident response and resolutions, with heterogeneous and complex systems creating challenges for SREs to provide faster resolution and improved MTTR. It further seeks to help clients with data overload and noise reduction. Kyndryl helps clients overcome these challenges through Kyndryl Bridge.