Vendor Analysis
published on Dec 15, 2015
Report Overview:
This NelsonHall vendor assessment analyzes Concentrix’s offerings and capabilities in the healthcare payer sector.
Concentrix’s is one of a number of BPS vendors analyzed in this comprehensive industry analysis.
Who is this Report for:
NelsonHall’s Healthcare Payer BPS profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of healthcare payer BPS services and identifying vendor suitability for healthcare payer RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix’s healthcare payer BPO offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Concentrix is a BPS company founded in 1991, which is headquartered in Fremont, CA, U.S. It is a wholly owned subsidiary of SYNNEX, a BPO company. In 2013, Concentrix acquired IBM’s CMS BPS service for $505m. Concentrix entered the healthcare payer market in 2001.