Vendor Analysis
published on Apr 27, 2023
Report Overview:
This NelsonHall assessment analyzes Alorica’s offerings and capabilities in content transformation
Who is this Report for:
NelsonHall’s Content Transformation profile on Alorica is a comprehensive assessment of Alorica’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Alorica’s content transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Alorica’s trust and safety and content transformation practice aims to continue its growth pattern established over the last three years and plans to nearly double in size in 2023 to become a top three global player over the next three years. In support of this revenue target, the company sees a strong sales pipeline. It looks to offer a complete trust and safety services portfolio, including the value-add advisory service in policy governance with the automated policy ingestion and workflows in Alorica Shield.
Outsourcing clients looking for a vendor with a well-developed user and platform safety practice and advanced wellness framework with in-house tools should especially consider Alorica.