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programcode = ITSMSS
programid = 190
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Contracts Database

for Cyber Resiliency Services

Track the pattern of service adoption by monitoring Cyber Resiliency Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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iSON BPO in Cyber Resiliency Services

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Multi-Channel CMS

published 2017-06-16 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-channel services as part of their Customer Management Services (CMS) offerings. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased revenue, self-service enablement, and CX improvement. Vendors evaluated are: Aegis, Capgemini, Concentrix, Conduent, CSS Corp, HGS, Infosys, Intelenet, iSON BPO, Sitel, Sutherland, Sykes, TaskUs, Teleperformance, TeleTech, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].
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