Vendor Analysis
published on Aug 07, 2013
Report Overview:
Perceiving that learning services was likely to become a more critical process within MPHRO contracts, Xerox began looking for a potential target to augment its existing MPHRO capabilities, and in May 2006, Xerox entered the LBPO space with the acquisition of Intellinex. Intellinex began as the internal training organization within Ernst & Young, but was spun out of the company in 2000. Intellinex had 300 personnel, mostly based in offices in Cleveland, Ohio and Irving, Texas.
Who is this Report for:
NelsonHall's Learning BPO Services Vendor Assessment for Xerox Learning Services is a comprehensive assessment of Xerox Learning Services offerings and capabilities designed for:
- Buyers of learning services, including sourcing managers monitoring the capabilities of existing suppliers of learning outsourcing and identifying vendor suitability for Learning RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Xerox Learning Services outsourcing offerings, capabilities and market and financial strength, including:
- Identification of the company's strategy, emphases and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base, including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization, including the geography of delivery locations.
Key Findings & Highlights:
Xerox Learning Services (LS) offers a complete portfolio of learning services, primarily delivered in connection with multi-year contracts. Xerox LS contracts range from end-to-end learning services to single-function (e.g. custom content development) in scope.
Xerox LS offering includes:
- Learning strategy and assessment
- Content and curriculum design development
- Learning delivery
- Learning administration
- Help desk
- Data and technology management.