Vendor Analysis
published on Jan 07, 2019
Report Overview:
This NelsonHall vendor assessment analyzes Cognizant's offerings and capabilities in Digital Workplace Services.
Who is this Report for:
NelsonHall’s Advanced Digital Workplace Services Vendor Assessment for Cognizant is a comprehensive assessment of Cognizant’s digital workplace services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital workplace services
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in digital workplace services.
Scope of this Report:
The report provides a comprehensive and objective analysis of Cognizant’s digital workplace service offerings, capabilities and market and financial strength, including:
- Analysis of the company’s offerings and key service components
- Revenue estimates
- Identification of the company’s strategy, emphasis and new developments
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s strengths, weaknesses and outlook.
Key Findings & Highlights:
Cognizant provides digital workplace services as part of its infrastructure services which in turn is part of Cognizant's Digital Systems and Technology practice. Cognizant is placing increasing focus on re-designing the digital workplace, across three core components; employee experience, improved productivity, and differentiated support models.
In the last 12 months Cognizant has focused on IP investments across platforms and AI, including HiveCenter (iVA AI-powered bot, RPA & ITPA, parsing, and auto-assignment) and DigiHub (built on ServiceNow) and persona analytics.