Vendor Analysis
published on Dec 19, 2016
Report Overview:
This NelsonHall vendor assessment analyzes iSON's offerings and capabilities in Multi-Channel CMS.
Who is this Report for:
NelsonHall’s Multi-channel Customer Management Services (CMS): Delivering Digital Customer Experience profile on iSON BPO is a comprehensive assessment of iSON BPO’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of iSON BPO's CMS multi-channel offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
iSON BPO (iSON) is a private customer management services provider headquartered in Lagos, Nigeria.
The company supports inbound and outbound voice over assisted and automated channels; digital channels such as chat, messaging, social media monitoring and customer engagement; face to face sales in retail shops; and back-office processes in the contact center.