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programcode = ITSIOT
programid = 319
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Search within: Internet of Things:

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has Database = t

Contracts Database

for Internet of Things

Track the pattern of service adoption by monitoring Internet of Things contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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has Confidence = f -- IGNORED

TTEC in Internet of Things

Find here the NelsonHall Research related to within the Internet of Things program

RSS feed for TTEC in Internet of Things General RSS feed for TTEC
This vendor is not part of the KVA program

CX Services in Telecoms & Media 2020

published 2020-07-28 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience services (CXS) in the telecoms and media sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cost optimization, revenue generation, and CX improvement. Evaluating vendors on both their ‘ability to deliver immediate benefit’ and their ‘ability to meet client future requirements’, vendors are identified in one of four categories: Leaders, High Achievers, Innovators, and Major Players. Vendors evaluated for this NEAT are: Alorica, Comdata, Concentrix, Continuum, CSS Corp, HGS, Infosys, Sutherland, TCS, Tech Mahindra, Teleperformance, TELUS International, transcosmos, TTEC, VXI Global Solutions, Webhelp, and Wipro. To find out more, contact Guy Saunders at [email protected]
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Published reports:

published reports related to TTEC within the Internet of Things program

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