Vendor Analysis
published on May 20, 2016
Report Overview:
This NelsonHall vendor assessment analyzes WNS’ offerings and capabilities in customer management services
Who is this Report for:
NelsonHall’s Customer Management Services (CMS) profile on WNS is a comprehensive assessment of WNS’ offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of WNS’ CMS offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
WNS (Holdings) Limited (WNS) is a public business process management company headquartered in Mumbai, India. WNS was founded as a British Airways captive in 1996 and listed on the New York Stock Exchange in 2006.
WNS offers customer management services, HRO, F&A, analytics, procurement, and legal services. WNS has ~30k employees, across 39 locations in ten countries, supporting 30 languages.
It offers customer management services in:
- Customer care
- Sales
- Technical support
- Collections
- Analytics.