DEBUG: PAGE=domain, TITLE=Software Testing,ID=1425,TEMPLATE=subprogram
toggle expanded view
programcode = ITSQUE
programid = 121
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Software Testing:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Software Testing

Track the pattern of service adoption by monitoring Software Testing contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

CompuCom - Advanced Digital Workplace Services 2021

Vendor Analysis

by John Laherty

published on Aug 09, 2021

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall assessment analyzes CompuCom's offerings and capabilities in Advanced Digital Workplace Services

Who is this Report for:

NelsonHall’s digital workplace services profile on CompuCom is a comprehensive assessment of CompuCom’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital workplace services and identifying vendor suitability for RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of CompuCom’s digital workplace services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations. 

Key Findings & Highlights:

CompuCom sees an evolution from the traditional workplace to a digital workplace and is placing more focus on XLAs and outcomes-based models to enable clients to adapt to new operating models. The adoption of XLAs across CompuCom is still nascent, although it has onboarded five XLI clients with eight more under consideration. It sees many devices, including BYOD, VPNs, virtual desktops, cloud office apps and personal internet/networks, end-user assistance for OneDrive, and Azure information protection. Also, a greater focus on integrated services, including ServiceNow workflows and on-boarding.  CompuCom aims to shift its support models to digital support with more automation, self-service, and predictive AI-powered, natural language support options.

Login to get full access:

close