Vendor Analysis
published on Aug 16, 2021
Report Overview:
This NelsonHall assessment analyzes Infor's offerings and capabilities in Next Generation HCM Technology
Who is this Report for:
NelsonHall’s HCM technology profile on Infor is a comprehensive assessment of its offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of HCM technology platforms and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the HR technology and services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Infor HCM Technology offering, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location for key centers.
Key Findings & Highlights:
Infor, founded in 2002 and headquartered in New York, NY, is a provider of enterprise software solutions. It offers several business platforms, including ERP, CRM, HR, Finance, Supply Chain, and numerous vertical-specific offerings targeted to key sectors, including automotive, healthcare, industrial, retail, public sector, and hospitality.
Originally founded under the name Agilysis, it built its portfolio of ERP offerings primarily through several acquisitions, including Infor Business Solutions (February 2004), and began focusing on industry-specific solutions. Infor changed its name from Agilysis to Infor Global Solutions in September 2004. Infor continues to primarily targets markets and solutions by industry vertical.
Infor began expanding its portfolio to include workforce management capabilities with its acquisition of Workbrain in 2007 (a leading workforce time and attendance and scheduling solution at the time). Infor continued to acquire additional human capital management solutions, including:
- Birst (2017): Analytics
- Ciber, Inc. (2017): HCM/Finance consulting services
- PeopleAnswers (2014): Talent science
- Certpoint Systems, Inc. (2013): Learning management
- Lawson Software (2011): ERP (HCM, payroll, finance); Enwisen knowledgebase and case management
- Workbrain (2007): Workforce management
- GEAC (2005): HCM, Payroll.
Infor offers its Infor CloudSuite HCM, is a part of its overall Infor CloudSuite platform, which offers several business platforms including ERP, CRM, HCM, Finance, and Supply Chain, and numerous vertical-specific offerings including for automotive, healthcare, industrial, retail, public sector, and hospitality.
Infor offers both on-premises and cloud versions of its HCM solution, although some of its edge applications are provided purely as cloud-only (e.g., Talent Science); ~60% of its HCM clients have adopted its cloud option. Infor offers both private and public cloud options for adopting its platform.
Infor's CloudSuite HCM includes the following modules, including:
- Global HR
- Transition Management
- Position Budget Management
- Talent Acquisition
- Learning & Development
- Goals
- Performance
- Succession
- Compensation
- Benefits
- Payroll
- Time and Absence
- Occupational Health
- Employee Safety
- Employee Relations
- Service Delivery
- Talent Science.
Infor generally targets organizations with >500 employees for adopting its Infor CloudSuite HCM technology. Its largest HCM adopter is a large healthcare organization with >360k employees.