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transcosmos - Content Transformation

Vendor Analysis

by Ivan Kotzev

published on Mar 31, 2023

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Report Overview:

This NelsonHall assessment analyzes transcosmos’ offerings and capabilities in content transformation

Who is this Report for:

NelsonHall’s Content Transformation profile on transcosmos is a comprehensive assessment of transcosmos’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of transcosmos’ content transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

transcosmos is positioning as a trust and safety specialist in the APAC region with strong capabilities in multilingual support, scaled operations, and specialized services in the ecommerce space. As ecommerce continues to grow in APAC, transcosmos looks to deliver unified customer success offerings, combining content moderation, seller support, and monitoring of threats and risky activities with localized knowledge, for example, in governmental ecommerce policies. transcosmos offers its one-stop services for this high-growth ecommerce evolution.

Outsourcing clients looking for a vendor with strong APAC footprint and comprehensive marketing services should especially consider transcosmos.

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