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Contracts Database

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Track the pattern of service adoption by monitoring Software Testing contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Arise in Software Testing

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CX Services in BFSI 2021

published 2021-06-03 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the banking & financial services industry (BFSI). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Arise, Atento, Capita, Comdata, Concentrix, Genpact, Majorel, TCS, Tech Mahindra, Teleperformance, Transcom, and Webhelp. To find out more, contact Guy Saunders at [email protected].
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