Sutherland Global Services in NEAT Reports
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Published reports:
published reports related to Sutherland Global Services within the NEAT Reports program
Sutherland and Global Network Communications Organization - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...]view this reportdownload abstractSutherland and Global Network Communications Organization - Transformational CMS
Oct 01, 2014
NelsonHall's "Sutherland and Global Network Communications Organization - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and customer churn, while improving NPS. [...]view this reportdownload abstractSutherland and U.S. Telco client - Transformational CMS
Oct 01, 2014 | Case Study by NelsonHall Analyst
NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]view this reportdownload abstractSutherland and U.S. Telco client - Transformational CMS
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Sutherland and U.S. Telco client - Transformational CMS" case study is an example of how transformational CMS was used to reduce costs and increase automation. [...]view this reportdownload abstractSutherland - CMS in Telecommunications/Cable/Satellite
Jul 29, 2014 | Vendor Analysis by NelsonHall Analyst
Sutherland is a privately-held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries, it employs ~30k globally and operates ~40 contact centers in 14 countries. [...]view this reportdownload abstract
Recent Tracking Service
tracking service articles related to Sutherland Global Services within the NEAT Reports program:
Sutherland Opens New CX Services Center in Ilocos Norte, Philippines
Apr 03, 2023 | New Offerings by Ivan Kotzev
Sutherland Acquires AugmentCXM to Boost CX Analytics Capabilities
Sep 22, 2022 | Mergers and Acquisitions by Ivan Kotzev
Sutherland Awarded MoU by Aramco for Digital Infrastructure in Saudi Arabia
Feb 01, 2022 | Contracts by Ivan Kotzev
Sutherland Awarded CX Services Contract by Zenoti
Mar 12, 2021 | Contracts by Ivan Kotzev
Sutherland Awarded CX Services Contract Expansion for German Markets by Online Retailer
Oct 07, 2019 | Contracts by Ivan Kotzev
Sutherland Partners with AugmentCXM to Enhance Agent Automation
Oct 01, 2019 | New Partnerships by Ivan Kotzev
Sutherland to Add 750 FTEs to Alexandria, Egypt
Oct 17, 2018 | New Offerings by Ivan Kotzev
Sutherland Opens 2nd Center in Mandeville, Jamaica
Jul 02, 2018 | New Offerings by Ivan Kotzev
Sutherland Awarded Analytics Contract by Guardian Group
Jul 10, 2017 | Contracts by Ivan Kotzev
Sutherland Partners with Genesys for PureEngage to Enhance Multi-channel Delivery
May 22, 2017 | New Partnerships by Ivan Kotzev