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Foundever in NEAT Reports

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published reports related to Foundever within the NEAT Reports program

  • Sykes - CMS in Telecommunications/Cable/Satellite

    Jan 05, 2015 | Vendor Analysis by Vicki Jenkins

    Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...]
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  • Sykes - WAHA Services

    Dec 18, 2014 | Vendor Analysis by NelsonHall Analyst

    Sykes initially entered the WAHA market in mid 2011 in an effort to provide flexible staffing to clients with volatile demand peaks. [...]
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  • Sitel - WAHA Services 2014

    Dec 16, 2014 | Vendor Analysis by NelsonHall Analyst

    Sitel began using work at home agents from 2008 for a single client, through a hub and spoke model from its Las Vegas and Halberg contact centers. Since 2008, the initial pilot has grown both in size and scope, and now encompasses more diverse lines of business. [...]
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  • Sitel - CMS in Retail Banking

    Feb 17, 2014 | Vendor Analysis by Vicki Jenkins

    Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee, in the U.S. It is a privately owned company, and was formed in 1985 in the U.S., when Softbank Services Group was acquired by Toronto-based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provi [...]
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  • Sitel - Multi-Channel CMS

    Jan 03, 2014 | Vendor Analysis by NelsonHall Analyst

    SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...]
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