DEBUG: PAGE=domain, TITLE=Vendor Intelligence Program,ID=194,TEMPLATE=kva

Vendor coverage

Covered vendor profiles within the Vendor Intelligence Program program

programcode = VIP
programid = 112
database = t
alerts = t
neat = f
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Vendor Intelligence Program:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Vendor Intelligence Program

Track the pattern of service adoption by monitoring Vendor Intelligence Program contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

Service Line Definitions

Contains NelsonHall's BPS service line definitions covering all front-office, industry-specific, and back-office BPS services.

service line definitions

Tata Consultancy Services - FAO in the Travel, Transport & Logistics

Vendor Analysis

by NelsonHall Analyst

published on Sep 16, 2013

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes TCS's FAO offerings and capabilities in the TTL sector. TCS is one of a number of F&A Outsourcing services companies analyzed as part of NelsonHall's FAO industry analysis focused on the TTL sector.

Tata Consultancy Services Ltd. (TCS) was formed in 1968 and is headquartered in Mumbai, India. Originally a captive provider to The Tata Group, India's largest private business conglomerate, TCS is a publically listed IT services, consulting and BPO organization employing ~276,000 FTEs and generating revenues for the period ended March 31, 2013 of $11.6bn.

Who is this Report for:

NelsonHall's Vendor Assessment for TCS is a comprehensive assessment of TCS's FAO offerings and capabilities in the Travel, Transport & Logistics (TTL) sector. The report is designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of F&A outsourcing services and identifying vendor suitability for F&A RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The profile provides a comprehensive and objective analysis of TCS's FAO offerings, capabilities, and market and financial strength with regard to the TTL sector, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery centers.

Key Findings & Highlights:

TCS' association with the TTL sector and specifically the airline sector dates back over 21 years. In 1992, Tata acquired an initial 24.9% share in Swissair's captive revenue accounting center, creating a joint venture, Airline Financial Support Services Pvt. Ltd. (AFS).

In May 2003 TCS acquired the remaining shares in AFS, following the collapse of Swissair, with AFS becoming TCS' center of excellence for the airline and hospitality industry. Since 2003 AFS has provided passenger and cargo revenue accounting services, including interline billing and frequent flyer program administration. AFS customers have included Tyrolean Airlines, Sabena, Austrian Airlines, Lauda Air, Malmoe Aviation and Loyalty Gate (which managed the TravelClub frequent flyer program for SWISS and was later sold to ICLP). AFS is now fully integrated within TCS and has ceased to exist as a separate entity.

At present 25% of TCS' TTL client base outsource F&A processes to TCS.

Login to get full access:

close