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TCS and U.S. Retail Bank - Transformational CMS

Vendor Analysis

by NelsonHall Analyst

published on Sep 26, 2014

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Report Overview:

NelsonHall's "TCS and U.S. Retail Bank - Transformational CMS" case study is an example of how transformational CMS was used to increase the client's FCR rate and improve CSAT.

Who is this Report for:

NelsonHall's transformational CMS case studies on TCS provide comprehensive examples of its ability to transform a client's CMS offerings in order to meet the organization's business needs. The case studies are designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of customer management services (CMS) to serve organizations and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.



Key Findings & Highlights:

Key client examples are TCS' transformational CMS contract with an Australian BFSI and a U.S. retail bank.

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