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EXL - CMS in Healthcare (Payer and Provider Support)

Vendor Analysis

by Vicki Jenkins

published on Jul 08, 2015

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Report Overview:

EXL Service Holdings, Inc. (EXL) is a business process outsourcing (BPO) vendor that was established in 1999. It is a publicly traded company headquartered in New York.

Who is this Report for:

NelsonHall's CMS in healthcare industry sector profile on EXL is a comprehensive assessment of EXL's healthcare (payer and provider) sector customer management services (CMS) offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the healthcare sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of EXL's healthcare sector offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's healthcare sector customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's healthcare sector offerings and key service components
  • Analysis of the company's delivery organization including the geography of delivery locations used for CMS healthcare sector clients.




Key Findings & Highlights:

EXL has ~23k employees with ~85% providing delivery from India. It has ~31 delivery centers located in the following countries: India, the Philippines, the U.S., Bulgaria, Romania, Czech Republic, and Colombia.

The majority of EXL's healthcare payer and provider clients are based in the U.S. The company provides a range of offerings to the healthcare sector including:

  • Healthcare operations management
  • Analytics
  • Consulting
  • Revenue cycle management (RCM).

EXL has delivery centers in support of its healthcare clients in the U.S., India and the Philippines.

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