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Vendor coverage

Covered vendor profiles within the Vendor Intelligence Program program

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Contracts Database

for Vendor Intelligence Program

Track the pattern of service adoption by monitoring Vendor Intelligence Program contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Service Line Definitions

Contains NelsonHall's BPS service line definitions covering all front-office, industry-specific, and back-office BPS services.

service line definitions

WNS - Customer Management Services

Vendor Analysis

by Ivan Kotzev

published on May 20, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes WNS’ offerings and capabilities in customer management services

Who is this Report for:

NelsonHall’s Customer Management Services (CMS) profile on WNS is a comprehensive assessment of WNS’ offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

  

Scope of this Report:

The report provides a comprehensive and objective analysis of WNS’ CMS offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location  of delivery locations.

 

Key Findings & Highlights:

WNS (Holdings) Limited (WNS) is a public business process management company headquartered in Mumbai, India. WNS was founded as a British Airways captive in 1996 and listed on the New York Stock Exchange in 2006. 

WNS offers customer management services, HRO, F&A, analytics, procurement, and legal services. WNS has ~30k employees, across 39 locations in ten countries, supporting 30 languages. 

It offers customer management services in:

  • Customer care 
  • Sales
  • Technical support
  • Collections
  • Analytics. 

 

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