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Accenture - Next Generation End-User Computing Services

Vendor Analysis

by John Laherty

published on Dec 27, 2017

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Report Overview:

This NelsonHall assessment analyzes Accenture's offerings and capabilities in next generation end-user computing services.

Who is this Report for:

NelsonHall’s Next Generation EUC Services vendor assessment for Accenture is a comprehensive assessment of Accenture’s next generation EUC services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for EUC services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in EUC services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Accenture’s next generation EUC service offerings, capabilities and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

Accenture's next generation end-user computing services offerings are part of its overall Journey to Cloud and Digital Workplace Services capabilities.

Accenture has ~10m desktops deployed globally and has ~17k service desk agents across nine global service desk locations. It is developing its next generation smart desk, providing an omnichannel, personal, and contextual support to improve the end-user experience and further deflect service desk contact.

Accenture has a cross-industry approach with tailored vertical offerings to target end-user computing services across its five industry verticals.

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