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Infosys – Salesforce Services

Vendor Analysis

by Dominique Raviart

published on Oct 04, 2018

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

Infosys provides Salesforce services mostly through its Salesforce Practice. Infosys' Salesforce Practice (ISP) is a horizontal practice that has its P&L, salesforce, and delivery organization. It is part of Infosys' Horizon 2 portfolio, which includes practices and offerings with high growth potential such as big data and analysis, cybersecurity, digital experience, API economy, IoT, AI, and automation.

ISP has a headcount of 3k.

The strategy of ISP is multi-folded and includes

  • Being involved early in the project lifecycle, working with organizations including Infosys Consulting
  • Working across all SFDC clouds
  • Verticalizing its offering, including in banking through the integration with Infosys' Finacle software banking product; healthcare space, around care and patient management, and in other industries, of which the semiconductor, telecom, and automotive industries
  • Recruiting onshore. The practice is making use of Infosys' overall new delivery centers in the U.S., where it already has a headcount of 3k, in locations including Indianapolis, IN.

ISP's key clients include Telstra, Daimler, BP, and Liberty Global, Johnson Controls, Wells Fargo.

Who is this Report for:

NelsonHall’s Salesforce Services Vendor Assessment for Infosys is a comprehensive assessment of Infosys’ Salesforce service offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for Salesforce services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in IT services and digital.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys’ Salesforce service offerings, capabilities, and market and financial strength, including:

  • Analysis of the company’s offerings and key service components, accelerators, and “platforms”
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

Infosys provides Salesforce services mostly through its Salesforce Practice. Infosys' Salesforce Practice (ISP) is a horizontal practice that has its P&L, salesforce, and delivery organization. It is part of Infosys' Horizon 2 portfolio, which includes practices and offerings with high growth potential such as big data and analysis, cybersecurity, digital experience, API economy, IoT, AI, and automation.

ISP has a headcount of 3k.

The strategy of ISP is multi-folded and includes

  • Being involved early in the project lifecycle, working with organizations including Infosys Consulting
  • Working across all SFDC clouds
  • Verticalizing its offering, including in banking through the integration with Infosys' Finacle software banking product; healthcare space, around care and patient management, and in other industries, of which the semiconductor, telecom, and automotive industries
  • Recruiting onshore. The practice is making use of Infosys' overall new delivery centers in the U.S., where it already has a headcount of 3k, in locations including Indianapolis, IN.

ISP's key clients include Telstra, Daimler, BP, and Liberty Global, Johnson Controls, Wells Fargo. 

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