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DXC - Life, Annuities, and Pension: Operation Transformation

Vendor Analysis

by NelsonHall Analyst

published on Nov 04, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes DXC's offerings and capabilities in life, annuities, and pension operation transformation services.

Who is this Report for:

NelsonHall’s life, annuities, and pension operation transformation profile on DXC is a comprehensive assessment of DXC’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and life, annuities and pension operation transformation services and identifying vendor suitability for RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the life, annuities, and pension operation transformation sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of DXC’s life, annuities and pension operation transformation services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery locations. 

Key Findings & Highlights:

DXC provides a full complement of traditional BPO, BPS, and BPaaS services to life, annuities, and pension carriers in new business setup, customer administration and policy servicing, distribution support in licensing and appointments, and distribution compensation and commissions.  Additional services include BPO and BPS support in acquisitions, transition services for closed blocks, unit value pricing and trading, policy conversions and system consolidations.

DXC's proprietary cloud-enabled suite of solutions, DXC Assure for Life and Wealth, is utilized on BPO engagements and is offered to clients in BPS and BPaaS engagements in addition to other proprietary solutions. The modular solutions are designed with region-specific capabilities for implementation in carriers across the Americas, Europe, and the Asia Pacific. DXC Assure modules include DXC Assure Product, DXC Assure New Business, DXC Assure Policy, DXC Assure Claims, and DXC Assure Billing. DXC solutions are implemented in conjunction with partnered solutions across the end-to-end life, annuities, and pension operations transformation value chain.

DXC offers BPaaS service models to carriers in each key business function for open and closed blocks. For closed blocks, DXC assists in processing and transitioning from legacy systems. Open blocks are assisted with new business setup and distribution. DXC offers RPA and AI-enabled tools, self-service functionality, mobile applications and contact center services through its proprietary platforms and partnered solutions.

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