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Service Line Definitions

Contains NelsonHall's BPS service line definitions covering all front-office, industry-specific, and back-office BPS services.

service line definitions

Blog posts by Dominique Raviart

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  • Accenture Technology: Innovation-Led Application Services

    Jul 10, 2017, by Dominique Raviart

      In the last few years Accenture has executed a wholescale reshaping of its portfolio towards what it terms ‘The New’ (digital-, cloud-, security-related services) and has managed to keep ahead of the pack in staying relevant. NelsonHall recently attended an event hosted by Accenture Technology on the theme of innovation-led applications services. Accenture Has Repivote[...]

  • Digitalizing the Manufacturing Sector: A Close Look at Capgemini’s DM Strategy

    Mar 07, 2017, by Dominique Raviart

      We recently met with the head of Capgemini’s Digital Manufacturing unit to get a perspective on the challenges in manufacturing and how Capgemini is helping to address them. Digital Manufacturing (DM), one of Capgemini’s newer strategic offerings, is a virtual service line across Capgemini units, having both portfolio and delivery responsibility. So What Does Digita[...]

  • The New CSC Targeting Topline Growth Within 3 Years: Is Organic Growth Possible?

    Nov 17, 2015, by Dominique Raviart

    CSC has just laid out the financial targets of the standalone business which will retain the CSC moniker when the U.S federal company, CRSA, breaks off.  As well as CSC’s global commercial business, it includes non-U.S. public sector businesses (~$700m revenues in FY15). In its FY15 (ending March 31, 2015) this part of CSC achieved revenues of $8.1bn, and an adjusted operating margin[...]

  • Capgemini’s Product Engineering Testing Business Prioritizes Portfolio Expansion and IoT

    Oct 14, 2015, by Dominique Raviart

    Capgemini Group recently briefed on its R&D services/product engineering testing capabilities in its Sogeti High Tech subsidiary. Background Sogeti High Tech (SHT) is a subsidiary of Sogeti (itself a subsidiary of Capgemini). It provides product engineering services (PES)/R&D services. The company has a background in servicing key aeronautic sector clients. The company has expanded i[...]

  • CSC Splits into Two to Maximize Shareholder Value: Moves from Turnaround to Reinvention

    May 20, 2015, by Dominique Raviart

    CSC has announced a planned break up by October 25 2015 into two firms: CSC U.S. Public Sector (FY 15 revenues: $4.1bn) and CSC Global Commercial ($8.1bn, also includes non-U.S. public sector). See here for details: The announcement ends a long period of speculation over the posssible sale of CSC's North American Public Sector unit[...]

  • Cognizant Acquires TriZetto to Add ISV Business to its Healthcare Business

    Sep 15, 2014, by Dominique Raviart

    Cognizant is to acquire TriZetto, a healthcare ISV in the U.S., for $2.7bn in cash. TriZetto has a headcount of 3.7k (Cognizant at end of H1 2014: 187k.4). In its last 12 months, TriZetto had $711m in revenues and a non-GAAP operating margin of 18.4% (Cognizant in 2013: 20.6%). TriZetto LTM revenues breakdown by service/product line is: Payer software: 40% (~$277m) Consulting: 23% (~[...]

  • Wipro ServiceNXT: Early Successes in Helping Win Large IT Outsourcing Deals

    Aug 21, 2014, by Dominique Raviart

    Wipro has updated NelsonHall on its ServiceNXT initiative. ServiceNXT aims to increase productivity in both IT infrastructure management and application management contracts. ServiceNXT is based on: Usage of Wipro IP and recommended COTS tools across the client’s operation for various tasks including ITSM, change management, demand management, problem management Analytics, based on d[...]

  • Sopra To Acquire Convertible Bonds of CS to Strengthen Capabilities in Engineering Services

    Jun 06, 2014, by Dominique Raviart

    Sopra and CS Communication & Systèmes, a French IT services vendor, have announced a multi-tiered agreement: CS is to proceed to a €12m convertible bond issuance (maturity 5 years, conversion price per share: €3.6; interest rate: 4%; delivery: July 2014). As part of this issuance, Sopra agreed with DUNA & Cie, th[...]

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