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NEAT reports results:
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Mortgage & Loan Services 2022
Aug 09, 2022 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage & loan services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in managed services/BPS, professional services, and support for new digital banking models. Vendors evaluated for this NEAT are: Capgemini, Capita, Coforge, Cognizant, DXC Technology, EXL, Fidelity Information Services, Firstsource, Happiest Minds, Infosys, Mindtree, Mphasis, Sopra Steria, Sutherland, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud HR Transformation Services 2021
Oct 26, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific areas of capability (talent/skills, efficiency, Workday services and SuccessFactors services) or geographic coverage (multi-country, North America, and Europe). Vendors evaluated for this NEAT are: ADP Employer Services, Alight Solutions, Capgemini, Capita, Conduent, IBM, OneSource Virtual, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
New World Workforce Management 2021
Jun 23, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering workforce management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cost value, employee engagement, IoT, and multi-country delivery. Vendors evaluated for this NEAT are: ADP Employer Services, Capita, Ceridian, Infor, Quinyx, SD Worx, TCP Software, UKG, and WorkForce Software. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in BFSI 2021
Jun 03, 2021 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the banking & financial services industry (BFSI). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Arise, Atento, Capita, Comdata, Concentrix, Genpact, Majorel, TCS, Tech Mahindra, Teleperformance, Transcom, and Webhelp. To find out more, contact Guy Saunders at [email protected].[read more] -
Cyber Resiliency Services 2021
Feb 03, 2021 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cyber resiliency program design, cyber incident response, and managed cyber resiliency services. Vendors evaluated for this NEAT are Atos, Capgemini, Capita, DXC Technology, EY, Fujitsu, Secureworks, Sopra Steria, TCS, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud-Based HR Transformation 2020
Aug 12, 2020 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud-based HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in the areas of multi-country service, improving service efficiency, SuccessFactors service, and Workday service. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Capgemini, Capita, Conduent, Neeyamo, OneSource Virtual, Ramco Systems, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Mortgage & Loan Services 2020
Jun 25, 2020 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage & loan services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, hosted/SaaS delivery, and support for new digital business models. Vendors evaluated for this NEAT are Capgemini, Capita, Conneqt, EXL, Fidelity (FIS), Firstsource, Infosys, Kuliza, Mphasis, Sopra Banking Software, Sutherland, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Life, Annuities & Pensions BPS 2020
May 26, 2020 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering life, annuities & pensions services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in the areas of annuities and legacy policy cost reduction. Vendors evaluated are Atos, Capgemini, Capita, Concentrix, DXC Technology, EXL, Infosys, Kane, NTT DATA, SE2, TCS, and WNS.[read more] -
CX Services in Retail & CPG
Oct 17, 2019 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience services (CXS) in the Retail & CPG sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around revenue generation, cost optimization, and CX improvement. Vendors evaluated are: Alorica, Capita, Comdata, CSS Corp, HGS, Sitel, StarTek, Sutherland, SYKES, Tech Mahindra, Teleperformance, Transcom, VXI Global Solutions, Webhelp, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Energy & Utilities
Feb 06, 2019 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience (CX) services in the Energy & Utilities sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Atento, Capita, Comdata Group, iQor, TCS, Unisono, Wipro, and WNS. To find out more, contact Keith MacLean at [email protected].[read more] -
Next-Generation MSP
Jan 24, 2019 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP) as part of their HR services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on sourcing insight & innovation, technology innovation, MSP agility, and geographic scalability. Vendors evaluated are Advantage xPO, Affinity Workforce, Allegis Global Solutions, Avencia, Capita, Guidant Group, HCMWorks, KellyOCG, Lorien, Resource Solutions, talentCRU, and TAPFIN. To find out more, contact Guy Saunders at [email protected][read more] -
Multi-Process HR Services
Nov 07, 2018 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, with capability around cloud-based services, and with a specific focus on Workday and SAP SuccessFactors. Vendors evaluated for this NEAT are Accenture, ADP Employer Services, Alight Solutions, Capgemini, Capita, Ceridian, Conduent, DXC Technology, Excelity Global, Hexaware Technologies, IBM, Infosys, Neeyamo, NGA Human Resources, OneSource Virtual, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital CX Services
Sep 14, 2018 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital customer experience (CX) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Aegis, Alorica, Arvato, Atento, C3, Capita, Comdata, Concentrix, Conduent, Convergys, CSS Corp, DXC Technology, HGS, Intelenet Global Services, iQor, Sitel Corporation, Sutherland Global Services, Sykes Enterprises, TaskUs, TCS, Tech Mahindra, Teleperformance, Transcosmos, TTEC, VXI Global Solutions, and WNS Global Services.To find out more, contact Keith MacLean at [email protected].[read more] -
Sourcing & Procurement BPS
Aug 29, 2018 by Janet IrwinThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering sourcing & procurement business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cognitive sourcing & procurement capability. Vendors evaluated for this NEAT are 4C Associates, Accenture, Capgemini, Capita, DXC Technology, Genpact, GEP, HCL Technologies, IBM, Infosys, Proactis, Proxima, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation RPO
Feb 20, 2018 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Recruitment Process Outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on candidate experience, innovation, and global/multi-country delivery. Vendors evaluated are Accolo, Alexander Mann Solutions, Allegis, Cielo, Futurestep, Hudson, IBM, KellyOCG, ManpowerGroup, PeopleScout, PeopleStrong, Pontoon, Resource Solutions, Seven Step RPO, Singular, WilsonHCG, and Yoh. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation Payroll Services 2018
Jan 09, 2018 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on HR cloud integration, multi-country services, analytics & reporting, and technology & UX. Vendors evaluated are activpayroll, ADP, AscentHR, Capita, Ceridian, CloudPay, Excelity Global, GlobePayroll, IBM, Infosys, MHR, Neeyamo, NGA HR, OneSource Virtual, Paychex, Raet, Ramco Systems, SafeGuard World International, SD Worx, Sopra Steria, TMF Group, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Multi-Process HR Services
Sep 13, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cloud-based HR services, intelligent technologies, technology integration, and globalization. Vendors evaluated are: Accenture, ADP, Alight Solutions, Capgemini, Capita, Conduent, Genpact, IBM, Infosys, Neeyamo, NGA HR, OneSource Virtual, TCS, Wipro, WNS, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Services Programs (MSP)
Jul 21, 2017 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP) as part of their HR services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on strategic talent sourcing, talent analytics, and multi-country delivery. Vendors evaluated are Allegis Global Solutions, AMS, Capita, KellyOCG, Pontoon, TAPFIN, Yoh, and ZeroChaos. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning BPS
Apr 10, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning business process services (learning BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue & competency, learner engagement, cost reduction, compliance, and strategic transformation. Vendors evaluated are: Accenture, Ascender, Capita, Conduent, Delta College Corporate Services, Expertus, GP Strategies, IBM, InfoPro Learning, Infosys, LearningMate Solutions, NIIT, QA, Raytheon, Tech Mahindra, and The Learning Factor. To find out more, contact Guy Saunders at [email protected].[read more] -
Benefits Administration - Overall
Jan 18, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: ADP Employer Services, Aon Hewitt, Businessolver, Capita, Conduent, Empyrean, Equiniti, Fidelity Human Resource Services, JLT Benefit Solutions, LifeWorks, Mercer, Morneau Shepell, Secova, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Capita’s Offer to Xchanging: How it Makes Sense
Oct 19, 2015 by Rachael Stormonth[read more] 0 commentsOn October 14, the Xchanging board recommended a final cash offer by Capita of 160p per share. The offer, valuing Xchanging at ~£412m, represents a premium of ~44% to the closing price on October 2, 2015 (the last business day before the start of the offer period), 52% to the prior three-month[...]
Capita CEO to Retire
Nov 18, 2013 by Rachael Stormonth[read more] 0 commentsCapita has announced the retirement of its CEO, Paul Pindar, with effect from February 28, 2014. Pindar will step down after 26 years with the company. Andy Parker, Capita's current Deputy Chief Executive and Joint COO, will succeed Paul as Chief Executive from March 1, 2014. Dawn Marriott[...]
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