Vendor Analysis
published on Nov 17, 2014
Report Overview:
Wipro is a publicly-held company headquartered in India. It is a global information technology, consulting, and outsourcing company. It entered the BPO space with the acquisition of Spectramind in 2002-2003, and has retained a strong focus on customer management services (CMS) within its business process outsourcing (BPO) business.
Who is this Report for:
NelsonHall's CMS in telecommunications/cable/satellite industry sector profile on Wipro is a comprehensive assessment of Wipro's telecommunications/cable/satellite sector customer management services (CMS) offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the telecommunications/cable/satellite sector and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Wipro's telecommunications/cable/satellite sector CMS offerings, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's telecommunications/cable/satellite sector customer base, including the company's targeting strategy and examples of current contracts
- Analysis of the company's telecommunications/cable/satellite sector CMS offerings and key service components
- Analysis of the company's delivery organization including the geography of delivery locations used for telecommunications/cable/satellite sector clients.
Key Findings & Highlights:
The majority of Wipro's CMS telecommunications/cable/satellite clients are based in the U.K. The company provides CMS in support in a range of offerings including:
- Customer care
- Fulfillment
- Credit management.
Wipro has delivery centers in support of its telecommunications/cable/ satellite customers in India, the Philippines, Australia, Romania and the U.S.