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John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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BPS Market Development
What Does Transformation Mean in BPO Today?
Market Analysis
by Rachael Stormonth
published on Apr 28, 2011
Report Overview:
Report Outline:
The "What Does Transformation Mean in BPO Today" presentation was given by Rachael Stormonth as a Global Services Media webinar on April 28, 2011.
The presentation illustrates current best practice in achieving transformation within BPO contracts and quantifies:
- BPO: Drivers & benefits sought
- How BPO can be a means of transformation
- The benefits that can be achieved in BPO transformation.
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