Market Analysis
published on May 10, 2011
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Report Overview:
Report Outline:
The purpose of this report is to assess the role of South Africa as a BPO delivery location for international companies.
The objectives of the report are to identify:
- The experience of organisations that use South Africa for international BPO service delivery
- The drivers for use of South Africa for delivery of BPO services for both contact centre services and for financial industry-specific & back-office services
- The profile of companies using South Africa BPO service delivery by industry sector
- The profile of international service delivery from South Africa by service type
- The benefits sought from South African service delivery and the profile of benefits achieved
- The delivery cost structure associated with South Africa, including details of government incentives.