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John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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BPS Market Development
GBS Integration; Webcast in Conjunction with SSON
Market Analysis
by John Willmott
published on Dec 09, 2012
Report Overview:
Report Outline:
Slides from the NelsonHall webcast on GBS Integration conducted with SSON. The webcast investigates the business issues facing major organizations in 2013 together with the potential role of third-party services in implementing a hybrid GBS delivery model in support of the resulting operational objectives.
In particular, the webcast covers:
- Role of Global Business Services (GBS) in Achieving Business Objectives
- Role of Third-Party Services within GBS
- Role of BPaaS within GBS
- Role of NelsonHall in De-Risking Use of Third-Party Services.
Click here to listen to webcast
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