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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

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Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

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CMS Vendor Landscape German Financial Services Sector

Market Analysis

by NelsonHall Analyst

published on Mar 25, 2013

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

Who is this Report for:

NelsonHall's CMS report on the German financial services market is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within CMS outsourcing
  • Vendor marketing, sales and business managers developing strategies to target BPO service opportunities within CMS
  • Financial analysts and investors specializing in the IT services and BPO sector, including CMS outsourcing.

Scope of this Report:

The report analyzes the worldwide market for CMS outsourcing and addresses the following questions:

  • What is the market size and projected growth for the German outsourced CMS market?
  • What is the profile of activity in the German outsourced CMS market in the financial services sector?
  • What are the top drivers for adoption of CMS services in the German CMS sector?
  • Who are the leading CMS vendors in the German financial services market?
  • What combination of services is typically provided within German financial services CMS contracts and what new services are being added?
  • What is the current pattern of delivery location used for outsourced CMS in the German financial services sector?
  • What services are delivered from onshore and which from offshore?

Key Findings & Highlights:

NelsonHall's market analysis of the German financial services sector CMS market consists of 9 pages.

NelsonHall estimates that the overall German CMS market will grow at 3.1% CAAGR.

The dominant vendors in the German financial services CMS market are:

  • arvato
  • Sitel
  • Walter services.

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