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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Tech Mahindra - CMS in Telecommunications/Cable/Satellite

Vendor Analysis

by Vicki Jenkins

published on Jan 19, 2015

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Report Overview:

Tech Mahindra was founded in 1986 and is headquartered in Mumbai, India. Tech Mahindra completed its merger with the former Mahindra Satyam (MS) in 2013, and the merged entity is called Tech Mahindra. Tech Mahindra and Mahindra Satyam both have a strong focus on telecommunications.

Who is this Report for:

NelsonHall's CMS in telecommunications/cable/satellite industry sector profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra's telecommunications/cable/satellite sector customer management services (CMS) offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the telecommunications/cable/satellite sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Tech Mahindra's telecommunications/cable/satellite sector CMS offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's telecommunications/cable/satellite sector customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's telecommunications/cable/satellite sector CMS offerings and key service components
  • Analysis of the company's delivery organization including the geography of delivery locations used for telecommunications/cable/satellite sector clients.




Key Findings & Highlights:

The Mahindra Group, a major shareholder of Tech Mahindra, currently has $16.2bn in revenues, and 155k employees working in ~100 countries. It is focused on the following industry sectors: aerospace, automotive, components, defense, farm equipment, financial services, retail, real estate, leisure and hospitality, and information technology.

Tech Mahindra's service offerings include applications, business services, consulting, engineering, enterprise solutions, infrastructure, mobility, telecom solutions and testing.

Tech Mahindra's customer management services (CMS) offerings are part of its business services capability, which also includes business process outsourcing, consulting and services.

The company provides CMS in support of its telecommunications clients in a range of offerings including:

  • Customer care
  • Order fulfillment and transaction processing
  • Collections
  • Customer retention
  • Outbound sales
  • Inbound sales.

Tech Mahindra has delivery centers in support of its CMS telecommunications clients in India, the Philippines, Africa, and Australia.

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