DEBUG: PAGE=domain, TITLE=Customer Experience Services,ID=256,TEMPLATE=program
toggle expanded view
programcode = CXS
programid = 104
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = t
definitions = t

Search within: Customer Experience Services:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = t -- IGNORED

Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

InterGlobe Technologies - Customer Experience Services in Travel, Transport, and Hospitality

Vendor Analysis

by Ivan Kotzev

published on Jan 10, 2018

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall assessment analyzes InterGlobe Technologies' offerings and capabilities in customer experience services in the travel, transport, and hospitality sector.

Who is this Report for:

NelsonHall’s Customer Experience Services in Travel, Transport, and Hospitality profile on InterGlobe is a comprehensive assessment of InterGlobe’s offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of InterGlobe’s customer experience services in travel, transportation, and hospitality offerings and capabilities, and market and financial strengths, including: 

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook 
  • Revenue estimates 
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts 
  • Analysis of the company’s offerings and key service components 
  • Analysis of the company’s delivery organization including the location of delivery sites. 

Key Findings & Highlights:

InterGlobe was established in 1998 and provides front and back-office BPS and IT services exclusively for the travel, transportation, and hospitality sector. 

IGT's IT offerings are application development, system integration, testing, DW and BI, transaction processing facilities, and architecture consulting. In customer experience services it provides sales customer care, reservations, sales, baggage helpdesk, loyalty management, social media support, disruption management, analytics, and consulting services, as well as back-office functions such as ticketing and fulfillment, rate and fare management, contract loading, and debit memo research. It also delivers specialized services such as employee travel desk, payroll and auditing, HR, and back-office services for airline crews. IGT supports voice, email, chat, social media, chatbots, and mobile apps. 

It has ~65 travel, transportation, and hospitality clients, ~70% of which are in customer experience services. These clients include travel agencies and OTAs, hotel chains, full service and low-cost airlines, GDS providers, travel platforms, and technology providers, car rentals, and cruise lines in the Americas, Europe, Middle East and Africa, and APAC regions. 

Login to get full access:

close