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Search within: Customer Experience Services:

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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Tech Mahindra - CX Services in Startups & Emerging Brands

Vendor Analysis

by Ivan Kotzev

published on Oct 25, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in CX services for startups and emerging brands

Who is this Report for:

NelsonHall’s CX Services in Startup and Emerging Brands profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for CX services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Tech Mahindra’s CX services offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Tech Mahindra's startup offerings aim to cover different dimensions of BPS and IT services. In CX services, this end-to-end offering includes managed services, contact center system and infrastructure, automation and omnichannel, analytics and insights. A target capability is learning and knowledge management, where Tech Mahindra develops and maintains materials.

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