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NelsonHall’s Blogging Year: A Selection From 2016
Jan 25, 2017, by Rachael StormonthNelsonHall analysts are regular bloggers, and while you might be familiar with a number of them, you might not be aware of the full range of topics that NelsonHall analysts blog about. We thought it was an opportune time to look back and pick out just a few of the many blog articles produced last year from different corners of NelsonHall research to give readers a flavour of the scope of our cover[...]
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IBM Cloud Infrastructure Investments Lead IBM Outsourcing Transformation
Feb 04, 2015, by Rachael StormonthOverall IBM Group revenues in 2014 declined 6% (-1% in CC and excluding divestitures). However, IBM is in the midst of a major adjustment of its portfolio. In line with this, the company is reporting $25bn in revenues (and 16% revenue growth) in 2014 (out of a total of $92.8bn) from its "strategic imperatives". IBM's acquisition of Softlayer, where it continues to invest strongly,[...]
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The "New Concentrix": a Different Type of Player in CMS BPO?
Sep 12, 2014, by Rachael StormonthConcentrix recently briefed NelsonHall about its positioning now that it has essentially completed its acquisition of the former IBM BPO capabilities around customer management services and also some industry-specific services (excluding mortgages, which IBM retained). For details of this acquisition, see "IBM Exits CMS and Most Industry-Specific BPO: Divests Business to Synnex Corp" at:[...]
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IBM Exits CMS and Most Industry-Specific BPO: Divests Business to Synnex Corp
Sep 12, 2013, by Rachael StormonthIBM and Synnex Corp. have announced that IBM is to sell its global customer management services (CMS) BPO business to Synnex for $505m: $430m in cash and $75m in stock (representing less than 5% equity ownership of Synnex). The purchase price includes an estimated 40-50% in intangible assets. IBM expects to recognize a total pre-tax gain on the sale of between $125m and $175m. The operations be[...]
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Capita’s Offer to Xchanging: How it Makes Sense
Oct 19, 2015, by Rachael StormonthOn October 14, the Xchanging board recommended a final cash offer by Capita of 160p per share. The offer, valuing Xchanging at ~£412m, represents a premium of ~44% to the closing price on October 2, 2015 (the last business day before the start of the offer period), 52% to the prior three-month average price and 64% to the one-month average price. Capita states it believes the acquis[...]
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Accenture Awarded Multi-Tower BPO Contract by SSAB
May 02, 2013, by Rachael StormonthAccenture's seven-year BPO contract with Swedish steel manufacturer SSAB announced this week will see it providing accounts payable, accounts receivable, some CMS activities as well as operational procurement, sourcing and category management for selected country operations in Europe. Accenture has had a long history of providing FAO services to manufacturing companies in the Scandinav[...]