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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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HP Enterprise Services - Payroll Outsourcing

Vendor Analysis

by Gary Bragar

published on Dec 27, 2012

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Report Overview:

This NelsonHall vendor assessment analyzes HP ES's offerings and capabilities in Payroll Services Outsourcing. HP ES is one of a number of Payroll Services Outsourcing companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:


NelsonHall'sPayroll Services Outsourcing Vendor Assessment for HP Enterprise Services(HP ES) is a comprehensive assessment of HP ES'payroll services offerings and capabilities designed for:

  • Buyers of payroll services, including sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for Payroll RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of HP ES' payroll services outsourcing offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

HP ES payroll administration services offerings cover:

  • Payroll administration
  • Source-to-gross and gross-to-net administration
  • Time and attendance
  • Direct deposit
  • Tax filing
  • Client payroll reporting
  • Payroll audit and compliance
  • Special projects
  • Fulfillment processing
  • Call center support
  • Mobility notification services

HP ES has personnel globally deployed on payroll services, of whomost are located in EMEA. A small proportion of employees are located on client sites.

HP ES targets large multinational organizations and mid-market multinationals with 3,000 employees plus that are in a growth mode, including those who have made an investment in an ERP and/or gone through an M&A.


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