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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Tata Consultancy Services - Payroll Services

Vendor Analysis

by Gary Bragar

published on Feb 28, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes TCS's offerings and capabilities in Payroll Services Outsourcing. TCS is one of a number of Payroll Services Outsourcing companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's Payroll Services Outsourcing Vendor Assessment for TCS is a comprehensive assessment of TCS's payroll services offerings and capabilities designed for:

  • Buyers of payroll services, including sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for Payroll RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector


Scope of this Report:

The report provides a comprehensive and objective analysis of TCS's payroll services outsourcing offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.


Key Findings & Highlights:

TCS provides payroll services that include:

  • Payroll administration
  • Time and attendance
  • Build to gross, including collection of payroll data
  • Gross to net payroll processing
  • Payroll delivery
  • Post payroll
  • Reconciliation
  • Expenses management and tax returns
  • Tier 1 and 2 payroll support.

Payroll data is hosted in-country for clients. The majority of payroll services are delivered offshore from India, U.K. and Uruguay.

TCS does not target payroll clients by size in terms of number of employees, but looks at the client revenue base and growth potential.


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