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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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Confidence Index:
for CX Services by Industry
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Vendor Analysis
by Dominique Raviart
published on Sep 17, 2015
Report Overview:
This report includes three digital case studies: one with a large agricultural equipment manufacturer, a second with an airline carrier, and a third with a publishing firm.
Who is this Report for:
NelsonHall's Digital Transformation case studies on Atos provide examples of the organization's ability to transform a client's IT operations to capture digital opportunities. The case studies are designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital transformation projects
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services industries and willing to understand model and growth opportunities around digital transformation.
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