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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

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Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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Wipro - CX Services in Energy and Utility

Vendor Analysis

by Ivan Kotzev

published on Dec 12, 2018

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Report Overview:

This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in CX Services in Energy and Utility.

Who is this Report for:

NelsonHall’s Customer Experience Services in Energy and Utility on Wipro is a comprehensive assessment of Wipro’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Wipro customer experience services offerings and capabilities, and market and financial strengths in the energy and utility sectors, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

Wipro DO&P has ~75 sector clients including energy producers, energy and gas utilities, water utilities, digital utilities, oil companies, and engineering and construction companies. In total it has ~9.9k employees supporting the vertical.

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