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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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Blog posts by Rachael Stormonth

featured posts:

  • IBM Cloud Infrastructure Investments Lead IBM Outsourcing Transformation

    Feb 04, 2015, by Rachael Stormonth

    Overall IBM Group revenues in 2014 declined 6% (-1% in CC and excluding divestitures). However, IBM is in the midst of a major adjustment of its portfolio. In line with this, the company is reporting $25bn in revenues (and 16% revenue growth) in 2014 (out of a total of $92.8bn) from its "strategic imperatives". IBM's acquisition of Softlayer, where it continues to invest strongly,[...]

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  • Xerox Services Q4 2013 Results: Needs to Improve Margin In 2014

    Jan 24, 2014, by Rachael Stormonth

    Xerox Services financial performance in Q4 and full year 2013 had some clear positives. Looking at signings: Full year 2013 signings were up 20%, with BPO and ITO renewal rate at 92%, above the target range of 85% to 90% and 7 points higher than 2012. And new business signings was up 9% in BPO and up and up 23% in Document Outsourcing (DO) In Q4 2013, overall signings TCV was flat y/y w[...]

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  • Capita’s Offer to Xchanging: How it Makes Sense

    Oct 19, 2015, by Rachael Stormonth

    On October 14, the Xchanging board recommended a final cash offer by Capita of 160p per share. The offer, valuing Xchanging at ~£412m, represents a premium of ~44% to the closing price on October 2, 2015 (the last business day before the start of the offer period), 52% to the prior three-month average price and 64% to the one-month average price.  Capita states it believes the acquis[...]

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  • Capita CEO to Retire

    Nov 18, 2013, by Rachael Stormonth

    Capita has announced the retirement of its CEO, Paul Pindar, with effect from February 28, 2014. Pindar will step down after 26 years with the company. Andy Parker, Capita's current Deputy Chief Executive and Joint COO, will succeed Paul as Chief Executive from March 1, 2014.  Dawn Marriott-Sims, currently Executive Director of Capita's Workplace Services division, will be appointed t[...]

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