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EGS - CMS in Telecommunications/Cable/Satellite
Oct 01, 2014 | Vendor Analysis by Vicki Jenkins
Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...] - view this reportdownload abstract
EXL - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by Vicki Jenkins
EXL Service Holdings, Inc. (EXL) is a business process outsourcing (BPO) vendor that was established in 1999. It is a publicly traded company headquartered in New York. [...] - view this reportdownload abstract
EXL - Customer Experience Services in Travel, Transport, and Hospitality
Jan 12, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes EXL's offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...] - view this reportdownload abstract
Expert Global Solutions (EGS) - CMS in Retail Banking
Jan 28, 2014 | Vendor Analysis by Vicki Jenkins
EGS is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO market. NCO is the EGS brand in the Accounts Receivables Management (ARM)/Collections BPO market. EGS is a privately held company headquartered in Plano, Texas. [...] - view this reportdownload abstract
Firstsource - CMS in Retail Banking
Jan 05, 2017 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in CMS in Retail Banking. [...] - view this reportdownload abstract
Firstsource - CMS in Retail Banking
Feb 20, 2014 | Vendor Analysis by Vicki Jenkins
Firstsource is a BPO vendor founded in 2001 by ICICI bank (as ICICI Onesource). In 2004, Firstsource acquired ASG (founded in 1995) to begin delivering collections. The company was rebranded from ICICI Onesource to Firstsource in 2006. Firstsource is headquartered in Mumbai, India and went public in 2007. [...] - view this reportdownload abstract
Firstsource - CMS in Telecommunications
Apr 21, 2017 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in CMS in Telecommunications. [...] - view this reportdownload abstract
Firstsource - CMS in Telecommunications/Cable/Satellite
Sep 26, 2014 | Vendor Analysis by Vicki Jenkins
Firstsource is a BPO vendor founded in 2001 by ICICI bank, and known as ICICI Onesource until 2006, when it was rebranded as Firstsource. The company made an initial public offering (IPO) in 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE). [...] - view this reportdownload abstract
HGS - CMS in Healthcare (Payer and Provider Support)
May 29, 2015 | Vendor Analysis by Vicki Jenkins
HGS is headquartered in Bangalore, India. Currently, it operates 60 delivery centers in 12 countries, with ~28.6k employees. [...] - view this reportdownload abstract
HGS - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by Vicki Jenkins
HGS was initially formed as Ashok Leyland Information Technology (ALIT) in 1993, providing information technology services, and starting with one client and 25 employees. ALIT merged with Hinduja Finance Corporation (HFC) in 2000, to form HGS; at this time, HGS launched its BPO services. Between 2000 and 2004, it was listed on the NSE/BSE, and secu [...]