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Sitel - CMS in High Tech
Nov 23, 2015 | Vendor Analysis by Vicki Jenkins
Sitel Worldwide (Sitel) is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). Currently, Sitel has ~68k employees supporting 40 languages, and 128 contact centers across 21 countries. [...] - view this reportdownload abstract
Sitel - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by Vicki Jenkins
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S). Sitel currently employs 58k in 110 centers located in 23 countries. [...] - view this reportdownload abstract
Serco - CMS in Telecommunications/Cable/Satellite
Nov 18, 2014 | Vendor Analysis by Vicki Jenkins
Serco Global Services, LLC (Serco) is part of Serco Group Plc and is headquartered in Hook, North Hampshire in the U.K. Serco has operations in public and private transport and traffic control, aviation, military and nuclear weapons, prisons, and schools. Serco employs ~100k staff and operates in Continental Europe, the Middle East, APAC and North [...] - view this reportdownload abstract
Serco - CMS in Retail Banking
Feb 18, 2014 | Vendor Analysis by Vicki Jenkins
Serco Global Services, LLC (Serco) is a part of Serco Group PLC. Serco is a publicly held firm headquartered in Hook, North Hampshire in the United Kingdom. Serco has recently acquired Intelenet, The Listening Company, Excelior and Vertex's U.K. public sector BPO operation. [...] - view this reportdownload abstract
Movate - CX Services in Startups & Emerging Brands
Oct 13, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Movate's offerings and capabilities in CX services for startups and emerging brands [...] - view this reportdownload abstract
Mindpearl - Customer Experience Services in Travel, Transport, and Hospitality
Dec 22, 2017 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Mindpearl's offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...] - view this reportdownload abstract
Minacs - CMS in Telecommunications/Cable/Satellite
Oct 28, 2014 | Vendor Analysis by Vicki Jenkins
The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...] - view this reportdownload abstract
Minacs - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by Vicki Jenkins
The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...] - view this reportdownload abstract
Majorel - CX Services in Startups & Emerging Brands
Nov 15, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Majorel's offerings and capabilities in CX services for startups and emerging brands [...] - view this reportdownload abstract
Majorel - CX Services in BFSI
Apr 12, 2021 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Majorel's offerings and capabilities in CX Services in BFSI. [...]