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Firstsource - CMS in Retail Banking
Feb 20, 2014 | Vendor Analysis by Vicki Jenkins
Firstsource is a BPO vendor founded in 2001 by ICICI bank (as ICICI Onesource). In 2004, Firstsource acquired ASG (founded in 1995) to begin delivering collections. The company was rebranded from ICICI Onesource to Firstsource in 2006. Firstsource is headquartered in Mumbai, India and went public in 2007. [...] - view this reportdownload abstract
Expert Global Solutions (EGS) - CMS in Retail Banking
Jan 28, 2014 | Vendor Analysis by Vicki Jenkins
EGS is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO market. NCO is the EGS brand in the Accounts Receivables Management (ARM)/Collections BPO market. EGS is a privately held company headquartered in Plano, Texas. [...] - view this reportdownload abstract
EXL - Customer Experience Services in Travel, Transport, and Hospitality
Jan 12, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes EXL's offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...] - view this reportdownload abstract
EXL - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by Vicki Jenkins
EXL Service Holdings, Inc. (EXL) is a business process outsourcing (BPO) vendor that was established in 1999. It is a publicly traded company headquartered in New York. [...] - view this reportdownload abstract
EGS - CMS in Telecommunications/Cable/Satellite
Oct 01, 2014 | Vendor Analysis by Vicki Jenkins
Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...] - view this reportdownload abstract
EGS - CMS in Retail and CPG
Jun 22, 2016 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes EGS' offerings and capabilities in CMS in retail and CPG. [...] - view this reportdownload abstract
EGS - CMS in High Tech
Dec 02, 2015 | Vendor Analysis by Vicki Jenkins
Expert Global Solutions (EGS) is a global customer service organization which delivers outsourced solutions for customer and financial care. It employs ~40k in ~70 locations in 11 countries. [...] - view this reportdownload abstract
EGS - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by Vicki Jenkins
EGS is a global customer service organization, delivering outsourced solutions for customer and financial care. It employs ~40 in ~70 locations in 10 countries. EGS' customer management services (CMS) include answering product related enquiries, technical support, up-sell/cross-sell, and social media support. Its financial care includes accounts re [...] - view this reportdownload abstract
CSS Corporation - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by Vicki Jenkins
CSS Corp is a private company headquartered in Chennai, India. Currently, it provides technical support for enterprise and consumer products, manages IT infrastructure, provides remote infrastructure support including mobility solutions and cloud enablement, and provides carrier network support. [...] - view this reportdownload abstract
CSS Corp - CX Services in Telecom and Media
May 14, 2020 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Comdata's offerings and capabilities in CX Services in Telecom and Media. [...]